Version: 11 June 2018; update 10 May 2021
ECS International B. V. Walburg 12, 6225 CM Amby-Maastricht (The Netherlands) is responsible for the processing of personal data of the PsyMate™-related products as shown in this privacy statement.
Because you use the PsyMate™, our services process your personal data as you provide them to us. Below you find a complete overview of the personal data we process:
We do not process special or sensitive personal data.
The PsyMate™ app is not intended to collect data about people under the age of 16 unless they have permission from parents or guardians. However, we cannot check if a visitor is over 16. We therefore advise parents to be involved in their children's online activities, to prevent data about children from being collected without parental consent. If you are convinced that we collect personal data about a minor without this permission, please contact us at info@psymate.eu. Then we will delete this information at your request.
The PsyMate™ app was developed based on research at the Department of Psychiatry of Maastricht UMC+, PsyMate B.V., SmarteHealth GmbH and ECS International B.V. It is a tool to better understand psychological or somatic complaints that vary under certain circumstances in everyday life. PsyMate™ offers insight in vulnerability and resilience. It provides an auxiliary tool for recovery and positive health. The PsyMate™ uses specific protocols that match specific themes or questions. There are protocols assessing pain, side effects of medication, stress and relaxation, loneliness and being able to enjoy social contact, but also for depression, anxiety, addiction and psychosis. All available protocols have been extensively tested scientifically.
The PsyMate™ app processes your personal data for the following purposes:
The PsyMate™ app does not use automated decision-making on personal aspects that can have (significant) consequences for your person. We recommend that you do not act on your own based on the results obtained, but to discuss your observations with third parties, in particular your health professional.
The PsyMate™ app does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following time limits for storage of the following (categories) of personal data:
The PsyMate™ app and its administrators do not provide personal data to third parties. Also, the collected personal data will not be used for commercial purposes. The PsyMate™ app is used under certain circumstances in the context of scientific research. For sharing the data with the researchers, the user gives a separate permission in the form of an informal consent.
Measurement results and feedback can only be consulted on the reporting page by the user himself. This can be done by logging in with the personal login details (user alias/name and password) that you received from us via email at login. You can view your own data via a web application that is accessed using a REST protocol with SSL security. The personal reporting module does not contain any identification data and provides the client with an individual overview of their own data.
Selected management administrators can access session data incl. measurement results for quality control and debugging. The list of persons is available via info@psymate.eu.
The PsyMate™ app only uses technical, functional and analytic cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone on the first visit to this website. The cookies we use are necessary for the technical operation of the PsyMate™ app and reporting tool and serve solely to improve your user experience. For example, they make sure that the PsyMate™ app works properly and remember your preferred settings. They also optimize our reporting page. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser's settings.
You have the right to view or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data and you have the right to extract a copy of your data. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation mentioned by you.
If you wish to exercise your right to object and/or the right to data portability or if you have other questions/comments about the data processing, please send a specified request to info@psymate.eu. PsyMate™ and its administrators will respond to your request as soon as possible, but at least within four weeks. The administrators of the PsyMate™ app would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.
PsyMate™ app administrators take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us at: info@psymate.eu.